We can ship your order via US Postal Service or United Parcel Service (UPS). For the postal service, we offer Priority Mail and Express Mail services. For UPS, we offer Ground, 3rd Day, 2nd Day, or Next Day services.
There are three signature options: No Signature (this is at your risk, and we are not responsible for theft of your package), Signature Required, and Adult Signature Required. Please Note: if the package value is $500 or greater, we require a signature showing proof of delivery.
Important note for International Orders: We fill out the customs form for the exact amount of the product and include a copy of the invoice on the outside of the box for your country's customs inspectors. Please do not ask us to put some other value on the customs form. It is illegal and we will not do it.
All purchases may be returned for credit within 30 days of shipment. Returned product must be in a saleable condition. Returns outside the 30 day time period are subject to a 15 % restocking charge. All returns are issued a credit on account, no refunds of any kind will be issued. You may request a return authorization using this website or by phone at 320-774-1177 to obtain an RMA (Return Merchandise Authorization) number. This number MUST appear on the outside of the package.
Unless we made a mistake in your order (for example: shipped the wrong product to you), shipping the return back to us is your responsibility.
Orders marked **CUSTOM MADE** or **SPECIAL ORDER** are NOT RETURNABLE unless they are factory defective.
Prescription eyewear is custom-made for your order. We will not accept returns unless the prescription was manufactured incorrectly, in which case we will re-make the prescription. If you were given the wrong prescription by your eye care professional, please discuss with them the cost of re-making your eyewear. Take care that the items are wrapped and protected during shipment. If there is a breakage en route, it is your responsibility. We will not accept C.O.D. returns, so please pre-pay your shipping charges.
Credits on account may be used to purchase other items from Aura Visual Concepts.